To support health and social care organisations to design and deliver services that better meet the changing needs of people in Scotland and reflect the needs and aspirations of people, families and communities that access care.


The context for change

The needs of individuals, families and communities in Scotland are changing. People are living longer, healthier lives and as the needs of our society change, so too must the nature and form of our public service. In response to this, the Scottish Government has initiated an ambitious programme to integrate health and social care services.

At its heart, health and social care integration is about designing joined-up services around a person’s circumstances and their personal outcomes, ensuring people experience the right care and support whatever their needs, at any point in their care journey. The Improvement Hub is designed to support Health and Social Care Partnerships and NHS boards in the work of improving that care.


What is happening?

In response to the integration of health and social care services across Scotland, Healthcare Improvement Scotland has worked with a range of partners to create a new improvement resource, called the Improvement Hub (or ihub for short). This resource will support Health and Social Care Partnerships (which include health, social care, third sector, independent sector and housing organisations) and NHS boards to improve the quality of health and social care services. 

It does this by

  • Supporting the development of cultures of continuous quality improvement so that every person working in health and social care is engaged in the work of improving their day to day practice
  • Supporting the work to design systems, services and processes which enable people to receive the right support and care, in the right place, at the right time whilst also reducing harm, waste, duplication, fragmentation and inappropriate variation.

We recognise that to deliver on the above we need to develop strong and effective partnership working with a wide range of local and national organisations.