Understanding improvement and building a safety culture

There are six foundation level and two practitioner level modules, which provide a basic introduction to the widely used improvement methodology, to support the use of continuous improvement in the community pharmacy setting. Undertaking these modules will help to ensure that pharmacists have the knowledge, skills and ability to support their teams to embed continuous improvement into their day-to-day practice. Each module should take one hour to complete.  

Staff working at foundation level will be functioning as part of a team to improve service delivery in their own workplace. Foundation learning resources introduce staff to widely used improvement methods to help support them achieve the outcome they are aiming for.The foundation level modules are:

Staff working at practitioner level will be leading a team to improve service delivery in their own local workplace.  Practitioner learning resources will support development of a clear understanding of a range of improvement methods to improvement service delivery at local level. Staff working at practitioner level will include people working in support services, such as administration, finance estates and facilities and staff working in clinical settings.The practitioner level modules are: