This operational plan describes the work of Healthcare Improvement Scotland during 2019–2020 to help make care better for people across Scotland.

The plan provides a basis for our agreement with Scottish Government. It will also be of interest to others who wish to learn about, and offer feedback on, our work programme.

To describe how our work in 2019–2020 is helping make care better, we have highlighted some of the work we are carrying out that contributes to help deliver against the Cabinet Secretary’s priorities. We describe work being carried out across our organisation in relation to these priorities, illustrating how our different functions are working in an increasingly collaborative way and that we are one organisation, with many parts and one purpose.

The quality management system framework we published last year helps illustrates how our work in 2019–2020 will help make care better, but also enables us to make better informed decisions about how we prioritise our work beyond 2019–2020, for example areas to further invest in or disinvest from.