CEIM Leaders: Experience Discovery Conversations

Introducing participants to the concept of Discovery Conversations how they shape the next stage of the model

Virtual Session: 10:00 -16:00

CEIM Leaders will enable health and social care teams across Scotland to deliver continuous improvement in the outcomes and experiences of the people who use their services through listening to feedback and making meaningful and continuous improvements.

Session Objectives

  • To build knowledge and skills in planning and holding experience discovery conversations
  • To demonstrate the second practical skills session you will lead to help develop team learning in CEIM

Learning Outcomes

By the end of this session you will have developed knowledge, understanding and skills related to:

  • The structure and planning for experience discovery conversations
  • Leading a team through the skills development session on experience discovery conversations

The closing date to apply to be a CEIM Leader is Friday 2nd June. Please contact his.personcentredscot@nhs.scot for more information