Systemic Service Design for service transformation
Dr Alison Prendiville, Professor of Service Design, LCC University of the Arts London
Alison will discuss service design's role in addressing societal challenges, delivering transformative change in contexts like local government and healthcare settings through systemic approaches. Her presentation will be on understanding complexity for various stakeholders, its role in changing and reconfiguring systems, and how new systems can be brought into being through co-design.
Alison's research is transdisciplinary and transverses science and technology innovation with a focus on open, socially responsive co-design processes, with communities in the areas of human and animal health systems. She has a keen interest in understanding the contribution of design as a means of co-creating and translating knowledge between diverse actors, particularly when dealing with complex entangled societal challenges.
What is design's role in contributing to the culture of care?
Dr. Chris Lim, Senior Lecturer Design and Making, Duncan of Jordanstone College of Art & Design (DJCAD)
Design as a practice, particularly design thinking, places an emphasis on human-centredness when designing a new product, service or business model. In this talk Chris will explore whether Design could be considered as a ‘practice of care’ moving beyond the valuable design of things or systems that provide care.
Chris is a design educator, researcher and designer. He is also co-founder of the Health, Care and Wellbeing Futures group in DJCAD. His research interest is in the development and use of design and creative practices in healthcare context.
Design for complexity in healthcare
Dr. Amal Al Sayegh, Consultant Psychiatrist, St John's Hospital, Livingston
Amal has previously presented at a DCOP event, talking about complexity in healthcare, drawing on her experience and expertise as an NHS consultant psychiatrist. She will revisit this topic, giving a brief framework on how we understand complexity in Healthcare and how design can help us figure out solutions that address complex problems.
Amal is Consultant general adult psychiatrist in NHS Lothian and QI lead for mental health in West Lothian. A Scottish Quality and Safety Fellow with an MSC in Design for Healthcare. Interested in implementing service design in acute healthcare setting and addressing complexity in healthcare and the “implementation gap” between policy and practice.
There will be a panel Q&A and time for discussion and networking with other participants during the event. A light lunch will be provided.
Mobilizing the power of lived experiences into health equity analysis (HEA) to improve health outcomes for all
Dr. Ambreen Sayani, Scientist at the Women’s College Hospital, Toronto, Canada
Ambreen will be joined by patient partners Alies Maybee and Linda Monteith and Anam Shahil-Feroz, Doctoral researcher, University of Toronto.
The team will present their project on Equity Mobilizing Partnerships in the Community (EMPaCT), an award-winning, spreadable and scalable participatory citizen engagement model that was co-created to centre the voices of diverse community members and build capacity for inclusive and impactful partnerships that promote health equity in Canada. EMPaCT has co-developed a process to translate the lived/living experiences of community members into a structured Health Equity Analysis (HEA) that produces tangible recommendations to promote health equity.
Ambreen is a physician and social scientist at the Women’s College Research Institute, Women’s College Hospital and and holds Assistant Professor status at the Institute of Health Policy, Management and Evaluation in the Dalla Lana School of Public Health, University of Toronto.
Alies Maybee advocates for health system change and patient/public engagement.
Linda Monteith is a mental health and health equity advocate.
Anam Shahil-Feroz is a trained nurse from Pakistan, completing her doctorate in Health Systems Research.
This presentation only will be recorded and shared on our event web page.
Register to join us virtually for Dr Ambreen Sayani's presentation
Registration closes on 26/2/24 at 12:00