This session, chaired by Ruth Glassborow, Director of Improvement, Healthcare Improvement Scotland, spotlighted on Leadership and Culture.

The session provided an opportunity to:

  • hear about progress and development of the Essentials of Safe Care over the last year
  • learn how the Essentials of Safe Care can support the first steps of your safety improvement journey in understanding your system, and
  • hear about the Civility Saves Lives work and the impact this can make in supporting leadership and culture change.

EoSC Supporting Implementation: Presentations

EoSC Supporting Implementation: Recording


  • Joanne Matthews, Head of Improvement and Safety, Healthcare Improvement Scotland
  • Jennifer Green (Realistic Medicine and SPSP Project Manager) and Sheila Smith (Head of Clinical Quality) from The State Hospital for Scotland and Northern Ireland
  • Dr Chris Turner, co-founder of Civility Saves Lives