The day will provide an opportunity for members to network, hear from speakers and pose questions
to the panel.

We have limited spaces available, so please book early to avoid disappointment.

Presentation: Using co-design to create a child-friendly operating theatre experience

Dr Alyson Walker, Consultant Paediatric Cardiac Anaesthetist

Alyson will share the story of her team’s journey in design to create improvements to their children's operating theatres, in particular the physical environment. Using the double diamond framework,
they gained a deep understanding of the need for improvements. They built a multidisciplinary team, consisting of diverse professionals from the design community alongside those from the healthcare sector. From tiny initial changes, momentum grew and led to the redesign of Scotland's largest children's operating theatre department. It required tenacity, but their project shows that trusting in the design process can lead to useful improvements.

Alyson is a Consultant Paediatric Cardiac Anaesthetist at the Royal Hospital for Children, Glasgow.
She has a passion for improving the experiences that patients, families and staff have within healthcare.

Presentation: Gamification: How to "level up" your impact

Andrew Quinn, Lead Service Designer, National Services Scotland

Andrew will share how the NSS service transformation team is using gamification and serious play
to bring research to life for decision makers and drive true user-centred change.

Andrew is the lead designer for the Service Transformation Team, a multidisciplinary team of User Centred Design, Lean and Project Management professionals that aim to put users and staff at the heart of collaborative public service transformation.

Panel Q&A
Back by popular demand, to join the Q&A Panel, are Tom Inns and Lou Kerr, the speakers who have prompted the most discussion at our virtual events in 2024. They will be joined by our event speakers and Jonathan Baldwin, Service Design Manager, Police Scotland.

There will be time for discussion and networking with other participants during the event.

A light lunch will be provided.

We will be recording parts of the day and will share this, along with a summary of the discussion, for people unable to join us.

Registration