Date: 15 Sep 2022
Time: 3pm to 4pm
Location: Webinar

QI Connect session about understanding and improving the reality of human work

Learning from everyday work should be the aim of all efforts to improve organisational functioning and performance. The reality of ‘work-asdone’ (how things really get done) by everyone, in front-line, support, and management roles, influences all aspects of organisational functioning.

This session will explore and demystify:

a) the realities of human work at all levels,

b) understanding the varieties of human work, and

c) improving how we work, along with some corresponding myths about work.

Dr Shorrock will draw on examples from various disciplines to highlight the importance of understanding and improving the reality of human work.

Register for the session on the Eventbrite website.

Dr Steven Shorrock is a Chartered Psychologist and Chartered Ergonomist and Human Factors Specialist, with experience in aviation, rail, onshore process industries, healthcare and government administration. He has worked in academia and in consultancy, including major infrastructure projects, and collaborative safety and just culture projects spanning over 30 European countries. He has developed a range of HF tools used internationally and contributed to and co-written and contributed to a number of white papers for government, intergovernmental organisations, and professional associations.

He currently works at EUROCONTROL, as a Human Factors and Safety Specialist and as Editor-in-Chief of HindSight magazine. He has been also an invited member of ICAO Human Performance Task Force is currently Adjunct Associate Professor at University of the Sunshine Coast (Centre for Human Factors & Sociotechnical Systems), and Honorary
Clinical Tutor at the University of Edinburgh. He co-edited Human Factors and Ergonomics in Practice (CRC Press) and blog a private capacity at

We hope you will join us for what should be an interesting and thought-provoking session.

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