Date: 18 Jan 2023
Time: 15:00-16:00
Location: Webinar

QI Connect with Steven Shorrock

Learning from everyday work should be the aim of all efforts to improve organisational functioning and performance. The reality of ‘work-as-done’ (how things really get done) by everyone, in front-line, support, and management roles, influences all aspects of organisational functioning.
This session will explore and demystify some key themes and myths: 
• The realities of work at all levels
• Understanding work-as-done and 
its proxies
• Improving how we work

Dr Shorrock will draw on examples from various disciplines to highlight the
importance of understanding and improving the reality of human work. Dr Steven Shorrock is a Chartered Psychologist and Chartered Ergonomist and Human Factors Specialist, with experience in aviation, rail, onshore process industries, healthcare and government administration. He has worked in academia and in consultancy, including major infrastructure projects, and collaborative safety and just culture projects spanning over 30 European countries. He has developed a
range of Human Factors tools used internationally and contributed to and
co-written a number of white papers for government, intergovernmental organisations, and professional associations.

He currently works at EUROCONTROL, as a Human Factors and Safety Specialist and as Editor-in-Chief of HindSight magazine. He has been an Invited member of the International Civil Aviation Organisation Human Performance Task Force, is also currently Adjunct Associate Professor at University of the Sunshine Coast (Centre for Human Factors & Sociotechnical Systems), and Honorary Clinical Tutor at the University of Edinburgh. He co-edited Human Factors and Ergonomics in Practice (CRC Press) and blogs in a private capacity at

We hope you will join us for what should be an interesting and thought-provoking session.

Register for the session