This session explores the relationship between Human Learning Systems and Quality Improvement. Join us to hear Toby talk on how creating a management environment which enables and supports continuous learning drives improvement in complex environments.
Complexity creates a variety of challenges for all who work in public service. The NHS and social care services are complex adaptive systems. The outcomes they seek are created by the complex systems that are the lives of the people they serve.
Toby Lowe is a Visiting Professor in Public Management at the Centre for Public Impact Europe.
Toby spent 15 years working across public and voluntary sectors in the UK, working in both policy and delivery roles. He is on secondment to the Centre for Public Impact from Newcastle Business School. He is working with public and voluntary sector organisations to develop an alternative public management paradigm. It will enable public services to work more effectively in complex, dynamic environments.