Enabling digital access

COVID-19 has highlighted the need for health services worldwide to adapt how they deliver their services to ensure patient and staff safety is maintained. One key way this has been achieved has been through adopting new technologies at pace. These innovations highlight how elective care services have used new technologies to provide care to patients, establishing new processes and developing resources to make care accessible to all.


Capturing patient wellbeing and experience virtually
Delays to treatments due to COVID-19 can greatly affect patients’ wellbeing. To monitor this, NHS Greater Glasgow and Clyde are extending the online use of patient-reported outcome measurements (PROMs) and patient-reported experience measurements (PREMs) across multiple cancer services, which was previously piloted by the Gynaecological Cancer Services. This informs team prioritisation decisions and the identification of patients needing urgent clinical review. Find out more in our innovation summary.


Refining your pathway to ensure patient and staff safety using digital tools

Experiences of a prenatal care team

A prenatal care team in Michigan redesigned a care pathway to ensure patient and staff safety during COVID-19 by using new telemedicine. They faced (and continue to face) the challenge of being unable to deliver the 12-14 face-to-face prenatal appointments recommended by US national guidelines. Therefore the team embedded critical pathway milestones which could be delivered virtually and created opportunities for patients to ‘personalise’ their care with an online programme of group sessions, classes and chat forums to ensure expectant parents still have access to the social support and mentoring as pre-COVID-19.

The team also increased their capacity to deliver this new redesign pathway by training medical students to support staff and engage with patients. Additionally, they developed online resources and training for staff and appointed physician champions to ensure all staff felt supported and confident in the care they were delivering via new digital tools.

"By designing in-person care around critical services, maintaining connections virtually, and thinking flexibly about support, we can develop tailored care pathways that best meet patients’ needs."

Read the case study to learn more about their experience.

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