Managing the physical environment

Elective care services need to create safe and effective processes and procedures as they start to remobilise in a world with COVID-19. This can be achieved through initiatives such as redesigning waiting rooms and establishing new maintenance processes of hospital facilities. These innovations demonstrate solutions teams are implementing and testing in order to deliver high quality care in a safe and sustainable way.


Taking the clinic on the road

When access to face-to-face homeless health services was paused in response to COVID-19, a team from NHS Greater Glasgow and Clyde Sandyford were able to quickly adapt their mainly clinic-based service to one they could deliver almost entirely from a van. Read more in our innovation summary.


Smartphone app empowers patients with long-term conditions

Connecting with patients virtually can reduce their need to visit hospital for routine appointments. Chelsea and Westminster Hospital NHS Foundation Trust and ViiV Healthcare have designed a new smartphone app, which can both empower patients to be actively involved in their care decision-making, and reduce footfall at outpatient clinics. Find out more in our innovation summary.


Maintaining patient safety with reduced appointment visits

Reducing pre-operative appointments can help minimise the risk of infection whilst maintaining patient safety. The Advanced Colorectal Service Team has developed new protocols and a ‘one-stop pre-operative appointment’ system which have received positive feedback. Find out more in our innovation summary.


Social distancing in the workplace

Keeping hospitals safe and maintaining social distancing whilst delivering essential care requires new processes and procedures to be implemented at pace. NHS Greater Glasgow and Clyde have developed a number of guides and resources to help ensure both staff and patients are safe. Find our more in our innovation summary.


Drive-through clinics
NHS Forth Valley’s drive-through clinics offer teams the opportunity to deliver essential care whilst keeping both staff and patients safe. Find out more in our innovation summary.


Managing the hospital physical environment for surgery

Houston Methodist Hospital System in Texas managed to reach 88% of their pre-COVID-19 surgical volume within four weeks. One of their key challenges was to reduce footfall to ensure staff and patient safety in the hospital. They have successfully introduced two key measures across the system:

  • A ‘virtual waiting room’ for patients coming to hospital
  • A staggered appointment schedule system

You can find further information in this case study.

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