Integrating Money Advice within Primary Care

Glasgow City Health and Social Care Partnership

GP practices in the East of Glasgow cover some of the most deprived communities in Scotland. The issues surrounding poverty and household debt affect the physical and mental health of people and communities across Scotland. This in turn has an impact on how GP practices deliver services.

While a universal money advice referral pathway has been in place for several years, and GP’s recognise the importance of their patients accessing quality advice, data demonstrates they seldom use it.

Integrating advice services into GP practices is well established across the country, and a recent project in Glasgow, co-locating money advice workers in two GP practices produced positive outcomes.

A grant from the ihub’s Improvement Fund allowed expansion to nine locations, supporting individual money and debt issues in those local communities, while building on learning and testing the model on a larger scale.

Over the course of the project there were a total of 665 referrals, of those 451 engaged with advice services, resulting in around £1.5 million in financial gains.

  • What was the approach?
  • What was the impact?
  • What was the learning?
  • What are the next steps?

For further information on this project please contact: hcis.improvementfund@nhs.net