Borders one stop shop with dedicated occupational therapists and a cross tenure funding partnership speeded up the process, widened access and showed value for money.

Borders developed a single point of access in Care & Repair – a one stop shop – for information and advice, assessment, design, and delivery of all adaptations.

This involved shifting responsibility for routine assessments away from social work core services through the colocation of a dedicated occupational therapist and assistant within the independent Borders Care & Repair service.

Through the one stop shop approach, Care & Repair delegated authority to spend the private sector housing grant as well as monies that come in from the Scottish Government national budget, referred to as Stage 3 funding, for each registered social landlord.

The pilot ran from the middle of 2014 until 2015. A detailed evaluation report was prepared on the findings and a decision was taken in 2016 to extend the approach using a dedicated occupational therapist located within Care & Repair across all of the Borders.

A summary of Borders’ Adapting for Change pilot programme, introducing the project group and its objectives, and highlighting the key improvements in terms of:

  • one stop shop
  • dedicated occupational therapists
  • cross tenure funding partnership
  • governance and value for money.

Download Overview (PDF)

Supporting materials:

One Stop Shop
View Practice Notes (PDF)

Dedicated Occupational Therapists
View Practice Notes (PDF)

Funding Partnership
View Practice Notes (PDF)

Governance and Value for Money
View Practice Notes (PDF)

People's Stories
View Practice Notes (PDF)