Store service
Service level agreements
The purpose of the Store service level agreement (SLA) is to ensure that all stakeholders are clear about the expectations and requirements for the Store service provision. By developing or reviewing an existing SLA, this allows partners to clarify how the Store service needs to operate to ensure responsive provision which fits with wider service developments and demands, as well as policy directives, for example integration models, hospital discharge, end-of-life care, prevention and anticipatory care planning. The examples include one from an island Health and Social Care Partnership and a blank version, which has been used in large multi partnership areas.