Practical insights of using HLS 09 December 2021

Thanks to all those who joined our ‘Putting people first- Part 2’ session on 9th December. This was jointly hosted between Healthcare Improvement Scotland and Iriss and we had over 100 people from across Scotland and beyond- England, Wales and New York! We will be spending the next few weeks creating an exciting programme of guidance, toolkits and support for those who want to take forward your own experiment in Human Learning Systems. In the meantime here are links to the various presentations and discussions from the 9th December  and you will also find the links to the presentations from the first event held on 17th November Putting people first: How health & social care in Scotland can be different

Dr Toby Lowe, Visiting Professor at the Centre for Public Impact 

Human Learning Systems experiments: Presentation

  • Creating connected Learning Cycles
  • Experiments as answering questions/exploratory probes
  • Things to consider/plan
  • This is itself an exploration

Gary Wallace, Public Health Specialist, Plymouth City Council

Two types of experiments: ‘hypothesis testing’ experiments and ‘system probe’ experiments: Presentation

  • Assertive alcohol outreach experiments - extended appreciative inquiry (hypothesis testing)
  • Vaping experiment - ‘system probe’

Tools for experiments:

Use of appreciative inquiry as a tool: Presentation

Managing and governing experiments

Creative Solutions Forum / system optimisation group - learning cycle infrastructure: Presentation


Mark Smith, Director of Public Service Reform, Gateshead Council

Doing experiments and Debriefing about them: Presentation

  • Experiment design and premise
  • Rules and principles
  • Moving from ‘Assess-Do-Refer’
  • L.A.N.
  • Person shaped measures

Learning and sense making: Presentation

  • Learning governance
  • Efficiency – designing for frequency
  • Problem solving
  • Cost - history and trajectory
  • The power of stories
  • Legacy – big ticket items revealed and changed thinking

Full presentation can be found here