The Care Experience Improvement Model (CEIM) videos

Find out about the Care Experience Improvement model directly from people who have been involved in its development and those that have implemented it.

The difference CEIM can make

In this video Shaun Maher, Strategic Advisor for Person-centred care introduces how this approach can support person-centred care priorities in Scotland. The Healthcare Improvement Scotland team discuss the development and what they have learned about the model, and Helen Buchanan, former Director of Nursing in NHS Fife talking about the difference this approach has made in NHS Fife.

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Reflections on CEIM from a mental health service in NHS Fife

In this video members of a Mental Health team from NHS Fife talk about how they used CEIM and what they learned about using feedback to help them focus on what matters to families and carers.

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