vCreate videos of critically ill patients now available on adult wards | from NHS Greater Glasgow and Clyde

vCreate is a secure platform where healthcare staff can record video messages and share them with patients' family and friends.

For Roz and Neil McAllister this connection to their daughter, Lucy, who was born prematurely in January, is a lifeline.

Roz said, "Our daughter Lucy has been in hospital since she was born in January. The videos have been so important to our family, especially with the now restricted visiting. Waking up to a video of Lucy in the morning is such a reassurance. The team is so thoughtful and creative – adding music and making us smile. The tremendous staff have made it possible for our other daughter Millie to be able to see her baby sister as well as all of the grandparents."

Dr Neil Patel stated that, "Families have told us that receiving videos of their loved-one reassures them and makes them feel less anxious. It also helps to involve them in their baby’s care and strengthen their relationship with the team in the hospital.

"For us, it makes such a difference to be able to help keep families connected and capture all of those special moments they might otherwise miss. The neonatal team have created thousands of videos. They have become a normal part of our care, but each is personalised for the family who receive them."

vCreate was first rolled out in the Neonatal Intensive Care Unit at the Royal Hospital for Children at the Queen Elizabeth in Glasgow in 2017. In rapid response to COVID-19, it has been rolled out across adult intensive care units.

Commenting on the rapid rollout, Dr Neil Patel said, "It's now terrific to see the service extended to adult intensive care units all over Scotland during the current pandemic, supported by the Scottish Government. Many hospitals in England, Ireland and overseas are using the service too. During COVID-19 these are more important than ever to connect families at the hardest of times."


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