Maintaining therapeutic relationships

How to overcome the communication barrier between COVID-19 patients and care staff wearing Personal Protective Equipment (PPE).

Here are some care improvement ideas.

Read the stories 

Supporting people through uncertain times | from Bay Health and Care Partnership, Morecambe

Supporting breastfeeding online | from NHS Lanarkshire

Working in the pandemic with a cochlear implant | NHS 24

Supporting physical activity remotely | from Aberdeen Health and Social Care Partnership

Staff 'getting to know' their patients | from NHS Greater Glasgow and Clyde

ITU information boards make unfamiliar equipment less daunting | from NHS Borders

Virtual seaside coach journey provides a trip down memory lane – and hopes for the future | from Beechwood Care Home, Wishaw

Story time helps maintain palliative care support for kids | from Children's Palliative Care and Short Breaks team, United Lincolnshire Hospitals NHS Trust

Hospital DJs entertain patients from home | from three locations in Scotland and Wales

Daily newspaper delivers cheer to patients | from Glasgow Royal Infirmary, NHS Greater Glasgow and Clyde

Virtual visiting provides essential family support | from NHS Greater Glasgow and Clyde

Virtual support for young and isolated mums | from The Family Nurse Partnership, NHS Grampian

Keeping mums-to-be reassured on pandemic policies around childbirth | from NHS Borders Maternity Department

Communicating regularly with relatives of patients | from NHS North Bristol

Keeping families of COVID-19 patients informed and supported | from St Bartholomew's Hospital

Chaplaincy support for patients and their families | from NHS Ayrshire and Arran and NHS Barts Health Trust

Rapid delivery of new antenatal education website | from NHS Tayside

Why trust matters to all of us in treating critically ill patients | from Community Engagement and West Hertfordshire Hospitals NHS Trust

Digital flashcards break through the PPE barrier |from Cardmedic, UK

Recording patient-family contact ensures better handovers | from Surrey and Sussex Healthcare NHS

'I'm new here' badges for redeployed and new staff | from North West Anglia NHS Foundation Trust

Printing PPE visor stickers | from Southern Trust

Communicating with critically ill patients | NHS Weston Area Health

Do you have more examples you'd like us to share?

Please email your suggestions to