Staff 'getting to know' their patients | from NHS Greater Glasgow and Clyde

With restrictions on visiting, there can be a challenge in completing the Getting to Know Me form for people with cognitive impairments as this information is often gathered from families. These forms are part of being able to provide person-centred care and building relationships with people.

In the Acute Medial Receiving Unit at the Vale of Leven hospital, the nursing staff have been making efforts to complete the Getting to Know Me form over the phone with relatives.

It means they can try to promote personalised conversations with patients with cognitive impairment and obtain essential information usually gathered from families at visiting times. By doing this in the receiving ward, it should hopefully promote person-centred care along the patient's journey if they move to other wards.


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