The way people experience health and care is an important component in delivering quality support and care services. Evidence suggests that a focus on person-centred care can result in improvements in health behaviours, and health and wellbeing outcomes.
Person-centred care supports people to develop the knowledge, skills and confidence they need to more effectively make informed decisions and be involved in their own health and care. It ensures that care is personalised, co-ordinated and enabling so that people can make choices, manage their own health and live independent lives, where possible.
Person-centred care is delivered when health and social care professionals work together with people who use services, tailoring them to the needs of the individual and what matters to them.
Person-Centred Health and Care Programme
Healthcare Improvement Scotland are currently leading a person-centred health and care programme which supports people to develop the knowledge, skills and confidence they need to more effectively make informed decisions and be involved in their own health and care. It ensures that care is personalised, co-ordinated and enabling so that people can make choices, manage their own health and live independent lives, where possible.
This programme works with organisations across health and social care to make sure that what matters to people and co-production is at the heart of how health and care services are designed, delivered and improved. It supports person-centred design of new and existing national improvement programmes, and connects the health and social care community and the public with best person centred care practice. The areas of work being focused on are:
- 'What matters to you?' day: this takes place on 6 June and aims to encourage and support more meaningful conversations between people who provide health and social care and the people, families and carers who receive health and social care. Further information can be found whatmatterstoyou.scot
- Improving care experience through feedback: working with health and care organisations on new ways to improve services using feedback from people on their experiences of care. This will help understand what is working well and what good practice can be shared across Scotland. Approaches have involved include the development, testing and spread of a care experience improvement model, and testing of Experience-Based Co-Design.
- Supporting person-centred programme design and sharing of best practice: working with national improvement programmes for health and care to ensure they have a person-centred programme design and to support, highlight and share improvement work that is ‘person-centred’ as well as ‘safe and effective’.
- Connecting people and good practice: connecting health and care staff across Scotland and members of the public with person-centred care initiatives that are transforming and innovating how health and care is provided. This will support people involved in the delivery of health and care services to find great examples of person-centred care that they can use where they work and to spread improvements more widely.
- In partnership with NHS Education for Scotland, we are providing a cohort for the Point of Care’s training course Foundations in Care Experience in February and March 2019. The course has been developed for people working in roles responsible for improving care experience. This course will be of particular interest to, but not limited to, person-centred care leads, care experience leads, complaints and feedback leads and service or quality improvement leads in health and social care organisations. Details of the application process will be circulated via Chief Officers and Nurse Directors. For more information, please get in touch.
The overall approach of the person-centred health and care programme is to listen to the care experiences of people who use health and care services and act on their feedback in order to improve care and support services.