A focus on personal outcomes – making sure that public services are designed to deliver what people want – is a central plank of national policy, in line with the Christie Commission report and the Scottish Government’s response.

Service Description

The Personal Outcomes programme helps health and social care staff improve their understanding and use of approaches which lead to better personal outcomes for people. The programme includes help on performance reporting, process improvement (particularly the recording of outcomes), principles and values material, and practical guidance and support to better use the Personal Outcomes Collaboration website.


Currently working with, Dumfries and Galloway, East Renfrewshire, Fife, Forth Valley, Glasgow, Midlothian, Scottish Borders, and the Western Isles. Opportunities to work with local partnerships will be offered and sought.


NHS Boards and Health and Social Care Partnerships

Benefits of programme

People who use health and social care services have positive experiences of those services, and have their dignity respected. Health and social care services are centred on helping to maintain or improve the quality of life of people who use those services.


Diane Graham