Supporting person-centred care in COVID-19 situations

Sharing compassionate practice 

Care staff are demonstrating new ways to communicate compassionately in COVID-19 wards when the usual ways of interacting with patients, and their families, are not possible.

All the stories and learning in this web section can be transferred to any care setting. 

Delivering care is made all the more difficult by being unable to see each other clearly, share reassuring smiles or provide comfort. This is distressing for everyone involved.

Small acts of compassionate care make big differences to patients and their families, and in turn, to health and care staff.

Here we provide one single source of information about how Scotland's health and care professionals have found ways to communicate compassionately and make that difference.


Learning from others

There are lots of ideas being shared on social media at the moment.

So you only have one list to check, we've gathered together practical examples of compassionate care that are already being used by health and social care staff in Scotland.

Please check the sections below regularly for more inspirational ideas.


Connecting patients with their loved ones

Using new ways to keep families and COVID-19 patients connected due to hospital visiting restrictions is increasingly important.

Find out more
Connecting colleagues to support wellbeing

Keeping morale high and prioritising wellbeing is hard for staff at stressful, busy times.

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Maintaining therapeutic relationships

How to overcome the communication barrier between COVID-19 patients and care staff wearing PPE. Here are some care improvement ideas.

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Caring for children during COVID-19

It can be daunting for a child to be in hospital. The backdrop of COVID-19 and PPE adds extra anxiety. Here are some child-friendly ways to explain.

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Caring for those with additional needs

When COVID-19 patients have trouble seeing or hearing, or have special needs, other ways to communicate compassionately may be required. Our list of ideas also covers people with dementia.

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Insights from published literature

In addition to examples from social media and websites, we also share relevant articles from journals and other online sources as themed summaries.

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Do you have more examples you'd like us to share?

Please email your suggestions to