Supporting person-centred care in COVID-19 situations
Sharing compassionate practice
Care staff are demonstrating new ways to communicate compassionately in COVID-19 wards when the usual ways of interacting with patients, and their families, are not possible.
All the stories and learning in this web section can be transferred to any care setting.
Delivering care is made all the more difficult by being unable to see each other clearly, share reassuring smiles or provide comfort. This is distressing for everyone involved.
Small acts of compassionate care make big differences to patients and their families, and in turn, to health and care staff.
Here we provide one single source of information about how Scotland's health and care professionals have found ways to communicate compassionately and make that difference.
Learning from others
There are lots of ideas being shared on social media at the moment.
So you only have one list to check, we've gathered together practical examples of compassionate care that are already being used by health and social care staff in Scotland.
Please check the sections below regularly for more inspirational ideas.
Caring for those with additional needs
When COVID-19 patients have trouble seeing or hearing, or have special needs, other ways to communicate compassionately may be required. Our list of ideas also covers people with dementia.Find out more