Connecting patients with their loved ones

Using new ways to keep families and COVID-19 patients connected due to hospital visiting restrictions is increasingly important.

Below are practical examples from staff that demonstrate compassionate care.

Read the stories

Give and Go services ensures patients continue to receive supplies | from NHS Greater Glasgow and Clyde

Creative writing and gardening | from Western General Hospital, NHS Lothian

Comfort pebbles | from an initiative between Love on the Rocks UK, Liz Searle CEO Keech Hospice Care and the HospiceUK team

vCreate videos of critically ill patients now available on adult wards | from NHS Greater Glasgow and Clyde

Matching hearts to help grieving families | from South Eastern Health & Social Care Trust

Ward 'Rainbow boxes' for essential items | from NHS Lothian

Alternative ways to say farewell | from the Marie Curie terminal illness care charity

Updated deathbed etiquette guide | from The Art of Dying Well at St. Mary's University, London

When death comes unexpectedly | from University of Toronto Faculty of Medicine, Canada

Writing a letter with the end in mind | from Dr Kathryn Mannix

Re-uniting families with person centred virtual visiting | from NHS Greater Glasgow and Clyde

Donated ipads and tablets ensure patients can 'stay in touch' | from the Western General Hospital, NHS Lothian

Managing phone calls when families are unable to visit patients | from Bradford Royal Infirmary, UK

Enabling emotional connections – the Knitted Hearts appeal | Nationwide across UK

Saying last goodbyes | from an Intensive Care Unit in Detroit, USA

Do you have more examples you'd like us to share?

Please email your suggestions to

hcis.personcentredscot@nhs.net