The quality expert Joseph Juran stated that to attain ‘quality’ there needs to be a clear vision for an organisation. Juran's quality management approach describes the delivery of this vision as a consequence of three interlinked processes: Quality Planning; Quality Improvement and Quality Control and are explored further in the sections below.

  • Quality Planning
  • Quality Improvement
  • Quality Control

Additional Primary Care Resources

Existing resources to support quality improvement in primary care are available in the links below:

SPSP in Primary Care

SPSP Pharmacy in Primary Care

SPSP Dentistry in Primary Care

Reducing Pressure Ulcers in Care Homes

GP Practice Administrative Staff Collaborative

Learning from Adverse Events- HIS