For accessing resources from PASC Learning Session 2 and our recent Primary Care Improvement Portfolio Winter WebEx, please see the "Events" page on the sidebar.

The Practice Administrative Staff Collaborative aims to develop the skills and role of practice administrative teams in GP practice settings. It is a ground-breaking programme aimed at improving the patient experience in primary care whilst supporting Health and Social Care Partnerships (HSCPs), GP clusters and multidisciplinary practice teams to work collectively to meet patient needs. The collaborative will run from February 2018 to March 2019.

The aim of the collaborative is to support the development of practice administrative teams, improve GP practice processes with regard to the amount of time spent on correspondence management and improve care navigation to direct patients to the most appropriate source of help or advice, thus improving the overall outcomes and care experience for people, families and staff.

Following a competitive recruitment process, we are pleased to confirm the four HSCPs joining us on this improvement journey are:

  • Argyll & Bute HSCP
  • Clackmannanshire and Stirling & Falkirk HSCPs (joint application)
  • East Lothian HSCP, and
  • South Lanarkshire & North Lanarkshire HSCPs (joint application).

Each HSCP will involve up to four GP clusters to take part in a range of quality improvement activities.

Throughout this collaborative, the Primary Care Portfolio Team will draw upon the vast expertise of the wider primary care workforce supporting GPs in Scotland.

A series of learning sessions and webinars at local and national level will also be scheduled throughout the year to support this network and to share learning across Scotland. Please visit the Events section of the sidebar for further information.

A selection of tools, resources and reports are also available to view and download in the sidebar. We encourage delegates to check this webpage regularly for updates, and sign up to our LinkedIn networking page (see below).


Follow the Practice Administrative Staff Collaborative conversation on Twitter:

@SPSP_PC and tweet us using the hashtag #PASC


Should you have any questions regarding the collaborative, please contact hcis.pcpteam@nhs.net