Below you will find links to tools and resources relating to the Practice Administrative Staff Collaborative.


Workflow Optimisation

Workflow Optimisation Measurement Plan - DRAFT

YouTube Video - Workflow

Practice Unbound Document Management - Enhancing General Practice

Forth Valley HSCP - Workflow Optimisation Readiness Tool


Care Navigation

Care Navigation Driver Diagram - DRAFT

Evaluation Report (2015) - Community Navigation in Brighton & Hove social prescribing pilot

Royal College of General Practitioners (RCGP) – Access Toolkit


Available Training Programmes

Thornfields - Care Navigation

Thornfields - Correspondence Management

Prima Linea

Introduction to Practice Unbound


NHS Education for Scotland (NES)

Quality Improvement

Quality Improvement Zone - including templates for Driver Diagrams, PDSAs and Process Maps

Human Factors and Ergonomics

IHI YouTube Video - Why Is Psychological Safety so Important in Health Care?

IHI YouTube Video - Three Ways to Create Psychological Safety in Health Care

Suggested further reading


NHS National Services Scotland - Local Intelligence Support Team (LIST)

LIST Team Contact Details

GP Cluster Engagement Map


NHS 24

NHS 24 digital assets - including leaflets, posters and videos

In Hours GP Triage Project


Scottish Government

2018 GP Contract

Health and Social Care Standards


The Health Foundation

Four case studies of data sharing in general practice