Below you will find links to tools and resources relating to the Practice Administrative Staff Collaborative.
To access the Workflow Optimisation Digital Toolkit, with accompanying resources, please click here.
To access the Care Navigation Toolkit Digital Toolkit, with accompanying resources, please click here.
Available Training Programmes
Throughout the Collaborative, our PASC teams have used a variety of internal and external training providers in order to assist with their education and delivery of Workflow Optimisation and Care Navigation. A selection of these providers are listed in the document below:
NHS Education for Scotland (NES)
Human Factors and Ergonomics
IHI YouTube Video - Why Is Psychological Safety so Important in Health Care?
IHI YouTube Video - Three Ways to Create Psychological Safety in Health Care
Suggested further reading
- Human Factors Common Terms
- The Evolution of Human Factors in Healthcare
- Human Factors and Ergonomics for Primary Care
- Usability and Technology Implementation
- Psychological Safety Grid
NHS National Services Scotland - Local Intelligence Support Team (LIST)
The Health Foundation