Resources
Below you will find links to tools and resources relating to the Practice Administrative Staff Collaborative.
Workflow Optimisation
To access the Workflow Optimisation Digital Toolkit, with accompanying resources, please click here.
Workflow Optimisation Measurement Plan
Workflow Optimisation Readiness Tool
External Case Study - Workflow Optimisation in Coldstream General Practice
Care Navigation
To access the Care Navigation Toolkit Digital Toolkit, with accompanying resources, please click here.
Available Training Programmes
Throughout the Collaborative, our PASC teams have used a variety of internal and external training providers in order to assist with their education and delivery of Workflow Optimisation and Care Navigation. A selection of these providers are listed in the document below:
NHS Education for Scotland (NES)
Quality Improvement
Quality Improvement Zone - including templates for Driver Diagrams, PDSAs and Process Maps
Human Factors and Ergonomics
IHI YouTube Video - Why Is Psychological Safety so Important in Health Care?
IHI YouTube Video - Three Ways to Create Psychological Safety in Health Care
NHS 24
External Case Study - In Hours GP Triage Project
Scottish Government
Health and Social Care Standards
The Health Foundation
External Case Study - Four case studies of data sharing in general practice