Testing improvement sprint
From August 2022 to October 2022, we worked with a cluster in NHS Grampian to test the use of improvement sprints to improve access to general practice.
|Practice||Selected Topic||Data Collected||Next Steps and Change Ideas|
|Practice 1||Appointment demand: eConsult||Comparison between admin & clinical staff decision on eConsult||Admin to directly appoint % of eConsult contacts without triage.|
|Practice 2||Appointment demand:
|Duty team identified what each triage contact could/should have been||Nurse led minor illness clinic implemented with admin following criteria to appoint directly|
|Practice 3||Administrative demand:
|Tally of which category every phone call received fell in to||Use of text messaging service to remind patients to order prescriptions on time, promote online ordering and alert when prescription sent to pharmacy|
|Practice 4||Pharmacotherapy demand:
|Scottish Therapeutic Utility (STU) - repeated acutes||Development of standard operating procedure to issue drug sub classes on permissible repeat|
Click here to view the teams who participated in cohort 1 of the Primary Care Access Programme.