Sense Making

Make sense in context: explore contributory factors to identify and understand issues

Invest time to understand what is and is not working, and explore the influencing factors. There are a variety of tools and techniques to help us understand an issue or problem. For instance:

  • The Scottish Approach to Service Design (SAtSD) focusses on "discovering and defining" the problem before developing and delivering the solution.
  • The QI Journey emphasises the importance of understanding how a system is currently working before making decisions about required changes.
  • Segmenting data and understanding variation
  • Drawing out generalizable themes
  • Understanding system enablers and barriers
  • Identifying key cultural and behavioural conditions
  • Understand if this is a new innovation or a change in methodology