About Quality Management System
Reliable delivery of high quality care requires an organisational approach that goes beyond quality improvement to one which is inclusive of all the key components of quality management.
We have worked with our stakeholders to develop a Quality Management System (QMS) Framework (Figure 1) which supports health and social care organisations to apply a consistent and coordinated approach to the management of the quality of health and care services. This requires senior leadership support and a balanced focus across all of the components of quality management.
The QMS Framework is now being tested and adapted in real time as we continue to learn from our own and others' experiences of implementing quality management across health and health and care systems.
Benefits of QMS
Effective quality management should lead to a variety of benefits for those who access services as well as those who deliver services.
It can help organisations to:
- develop processes to help them understand their priorities for improvement
- design appropriate interventions to make those improvements
- develop processes to help maintain acceptable levels of quality and early warning to highlight when quality slips; and
- build knowledge and accelerate improvement in outcomes
This will support every member of staff, from service to board level to feel confident:
- that they understand what is important to those who use their organisation and its services
- that they are supported and connected, through leadership vision and behaviours, to deliver high-quality services
- that they have access to relevant data to enable them to know when they are doing well and to know quickly if quality slips; and
- that they are supported to deliver high quality services and improve those services every day
For additional information on each of the components, see this diagram.
Additional QMS Resources
To sustain a continuous focus on quality, the right conditions need to be in place at each level of the system. We have developed a suite of practical tools to support organisations in the creation of these conditions.
- Creating the Conditions (CtC) Driver Diagram: This Driver Diagram describes the change theory that will help organisations to create the conditions that will enable a consistent and coordinated approach to managing quality across Health and Care systems
- CtC activities for Senior Leaders: This resource outlines the associated behaviours and activities ("what does this mean for me") at a Senior leadership level
- CtC activities for Operational Managers: This resource outlines the associated behaviours and activities ("what does this mean for me") at Operational Manager level
- CtC activities for Frontline Teams: This resource outlines the associated behaviours and activities ("what does this mean for me") as a team member
- CtC activities for Service Users and Carers: This resource outlines the associated behaviours and activities ("what does this mean for me") for Service Users and Carers