Workforce capacity and capability
Person centred systems and behaviours are embedded and support safety for everyone
Some ideas that your team could try:
The sections below provide more information about why these are important. You will find practical examples, evidence, tools, templates and training resources that you could use to support your improvements.
- Why workforce capacity and capability is important
To provide person centred care requires a meaningful level of compassionate and relational behaviours in health and social care workers. It is important that they are supported to develop these behaviours along with their knowledge, skills and confidence to involve and engage people, in ways that avoid harm and that put the person at the centre of their care or support.
- Evidence, examples and training resources to support workforce capacity and capability
The guidance to support this rationale is based on best practice. Examples of this can be seen in:
- Understanding personal outcomes.
- Person-centred care and good conversations.
- Personal outcomes planning.
- Realistic medicine resources. Please note some resources may require a TURAS log-in.
- Realistic conversations: shared decision making in practice NHS National Education for Scotland module. Please note this link will require a log-in to TURAS.
- Caring conversations.
- Enhancing person-centred care.
- Ten Essential Shared Capabilities.
- Foundations in Patient Experience Course.