Critical situations: management of communication in different situations
Safe communications within and between teams
Some ideas that your team could try:
The sections below provide more information about why these are important. You will find practical examples, evidence, tools, templates and training resources that you could use to support your improvements.
- Why it is important to manage communication in critical situations
Teamwork can be enhanced through clear communication and co-operative problem-solving, which require staff to be prepared and capable to manage different situations. Staff need to be provided with opportunities to share understanding of the focus and priorities for the day, and to improve their situational awareness of safety concerns.
Organisations need processes that anticipate common critical situations, with agreed processes to prevent critical situations, or to manage them if they occur. However, to maximise learning and staff morale, attention needs to be given to positive events and experiences. To ensure that critical staff are freed up as far as possible to deal with the actual events, monitoring and response activities for critical situations need to be brief.
Transformation of Care
Staff training in the use of structured communication at handover can support positive handover experiences.
Multidisciplinary Safety Huddles and Briefings
Safety Huddles are short multidisciplinary briefings, held at a predictable time and place, with a focus on specific safety issues. Effective safety huddles include the review of data, and allow the sharing of anticipated problems in relation to safety issues.
Safety Briefings are short meetings where staff share information about safety concerns, near misses and anticipate potential safety problems on a daily basis. Safety briefings are a way to increase staff awareness of safety issues; to create an environment in which staff share information without fear of reprisal; and to integrate safety into daily work.
- Evidence, examples and training resources to support the management of communication in critical situations
The guidance to support this rationale is based on best practice. Examples of this can be seen in:
- Templates and tools to support the use of management of communication in critical situations
- Safety briefing and huddles.
- SBAR Tool (Situation, Background, Assessment, Recommendation).
- In response to COVID-19 a Care Management User tool has been developed to provide an easy to use method of capturing and reporting on care home safety huddle information. Please note this link will require a log-in to TURAS.