Skills: language, format and content
Safe communications within and between teams
Some ideas that your team could try:
The sections below provide more information about why these are important. You will find practical examples, evidence, tools, templates and training resources that you could use to support your improvements.
- Why it is important to develop skills to use appropriate language, format and content
Effective communication can reduce the risk of potential harm arising from misunderstandings, and can have a positive effect on staff. Staff benefit from understanding why it is important to speak up. They need to feel confident to do this, using a clear and simple form of words.
It is critical that staff are capable and confident to use language that is appropriate to the situation. Difficulties can arise when there is confusion, or an over-reliance on technical language. Staff need to able to adapt their language to suit the context/situation and audience.
Communication is not always face-to-face, so staff require support and training to select which format is appropriate. There are a number of structured and standardised tools available, both written and verbal, and staff should be confident to identify which is appropriate to a given situation.
For the correct actions to be completed, different groups of staff may require different types of information, which needs to be shared by the right people, at the right time. All communication needs to contain information which is accurate, consistent and sufficient.
- Evidence, examples and training resources to support the development of skills to use appropriate language, format and content
The guidance to support this rationale is based on best practice. Examples of this can be seen in:
- Templates and tools to support the development of skills to use appropriate language, format and content
Tools to support effective communication include: