Person-centred care/support planning requires an ongoing conversation between the person and those providing their care or support.

This type of planning makes sure the person’s care or support needs are recorded, and can be met in a way that takes account of their preferences, personal goals and outcomes, and what matters to them. This makes it possible for the person to be involved in both realistic and shared-decision making with those providing their care or support.

Enabling family and carer presence and involvement has been shown to have clear links to ensuring safety for people receiving care or support.

Evidence
Coulter A, Entwistle VA, Eccles A, Ryan S, Shepperd S, Perera R. Personalised care planning for adults with chronic or long-term health conditions. Cochrane Database of Systematic Reviews. 2015; 3.

The section below provides more information that you can use to support your improvements.

Resources

Care planning, involvement and person-centred care, Social Care Institute for Excellence. 
This webpage provides a practical guide to care planning, involvement and person centred care in the context of the Mental Capacity Act Framework.

Personal outcomes network.
This website brings together a range of information, resources, tools and evidence to support a shift in focus towards personal outcomes, or what matters to people, in children’s and adult services.

Tools 

Getting to know me, Alzheimer Scotland.
This webpage links to the ‘Getting to Know Me’ document which aims to give hospital staff a better understanding of patients with dementia who are admitted.

We’ve got to talk about outcomes report, Alliance Scotland.
This webpage, from the self-management and co-production hub, offers five reports from the Personal Outcomes and Quality Measures Project. They include implementation in different healthcare settings, supporting self-management and evaluation.

What is personalised care and support planning? Think local act personal.
This tool explains personalised care and support planning - what it is and how to use it.