To provide person centred care requires a meaningful level of compassionate and relational behaviours in health and social care workers. It is important that they are supported to develop these behaviours along with their knowledge, skills and confidence to involve and engage people, in ways that avoid harm and that put the person at the centre of their care or support.

The section below provides more information that you can use to support your improvements.

Resources

Caring conversations, My Home Life Scotland.
The Caring Conversations Framework has a range of uses including supervision, action learning, and engagement with people during a complaints process.

Education

Person centred care zone, NHS National Education for Scotland.
This zone offers all health and care staff access to resources which support person-centred care.

Realistic medicine, NHS Education for Scotland: TURAS | Learn.
From this webpage you will be able to access information, learning and practice support tools to help embed realistic medicine into your daily practice. TURAS log in required.