A Whole System Approach To Medicines
The SPSP team facilitated two breakout sessions at the 2016 NHSScotland Event titled 'Safe and Effective Medicines - Understand Your System Through The Eyes Of The User'. The session aimed to introduce Systems Thinking as an improvement method and challenged delegates to think how this could be applied in their local settings to drive improvement.
Connie, a fictional lady, was introduced to explore the concepts of systems thinking. Click the image to the right to read Connie's story.
Based on this story, delegates mapped the various services within the health and social care setting that Connie was likely to interact with. Click here to see the final system map.
Delegates were then asked to consider a specific patient harm - a gastrointestinal bleed due to medicines. In small groups delegates identified potential causes of harm within the system around Connie and to use the map to identify opportunities for improvement. Below you will see the system map marked with potential harms and opportunities for improvement. Delegates used the same approach to consider broader systems harm such as waste, duplication and treatment delays.
Systems Thinking is an improvement approach that can support transformational change across health and social care and can be used to explore how a system contributes to all types of harm and associated waste, not just medicines.
Images from the NHSScotland Event breakout sessions