Development of analysis tools
From November 2021 to January 2022, we worked with six practices to test and develop a range of analysis tools to help understand demand and activity to improve access to general practice. This lead to the development of the GP Access Tools.
| Arbroath Medical Centre | Appointment demand: Routine/urgent |
Number of appointments left at different times of each day over the course of a week | Clinical triage | Arbroath Medical Centre |
| Barns Medical Centre | Administrative demand: phone calls |
Number and category of patient requests coming into the practice over the course of a week | Deeper dive into administrative team activities and clinical face-to-face & phone consultations | Barns Medical Centre |
| Kirriemuir Medical Practice | Other clinical demand: Home visits | Number of home visits completed and who by during the course of a week | Deeper dive into review of home visit appointment scheduling and review of outcomes activity | Kirriemuir Medical Practice |
| Lour Road Group Practice | Other clinical demand and administrative demand | Patient requests coming into the practice over the course of the week and which team (clinical or non-clinical) managed them |
Confirmation of further requirement for GP time, prescription request training for administrative team members and review of urine request pathways |
Lour Road Group Practice |
| Ravenswood Surgery |
Other clinical demand: Messages/tasks Administrative demand: Phone calls |
Number of patient requests requiring clinical action Number and type of GP messages received in addition to appointments |
Further brainstorming to consider change ideas in relation to all practice demand and activity management |
Ravenswood Surgery |
| Yell Health Centre | Other clinical demand: Messages/tasks |
Number of tasks/messages assigned to the clinical team on a daily basis over a week |
Signposting patients to mainland pharmacist (where appropriate and acute and serial prescription once allocated pharmacist in post |
Yell Health Centre |