Testing improvement sprint
From August 2022 to October 2022, we worked with a cluster in NHS Grampian to test the use of improvement sprints to improve access to general practice.
| Practice | Selected Topic | Data Collected | Next Steps and Change Ideas |
|---|---|---|---|
| Practice 1 | Appointment demand: eConsult | Comparison between admin & clinical staff decision on eConsult | Admin to directly appoint % of eConsult contacts without triage. |
| Practice 2 | Appointment demand: Triage |
Duty team identified what each triage contact could/should have been | Nurse led minor illness clinic implemented with admin following criteria to appoint directly |
| Practice 3 | Administrative demand: Phone calls |
Tally of which category every phone call received fell in to | Use of text messaging service to remind patients to order prescriptions on time, promote online ordering and alert when prescription sent to pharmacy |
| Practice 4 | Pharmacotherapy demand: Acute prescriptions |
Scottish Therapeutic Utility (STU) - repeated acutes | Development of standard operating procedure to issue drug sub classes on permissible repeat |