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  1. Older people/acute adult Hospital at Home progress update

    Hospital at Home provides short-term hospital level care in a person's own home while reducing pressure on hospitals.  We have been working with Health and Social Care Partnerships (HSCPs) and NHS boards to expand Hospital at Home across Scotland.  Over 10,000 people accessed the service between April and December 2023 helping them to avoid time in hospital. Read more to learn about the progress of Hospital at Home across Scotland.

  2. Medication Assisted Treatment (MAT) Standards Webinar 5: Recovery and People Led Care

    This session was hosted by Stephanie Stewart, Senior Improvement Advisor, Transformation and Improvement in Drugs, Alcohol and Housing (TIDAH), Healthcare Improvement Scotland and during it we heard from: • Ailsa McCrae, Operations Manager (Argyll & Bute team); Jane Methven, Peer Advocacy Worker and Rights Based Advocacy Worker; Chelsea Willis, Peer Advocacy Worker from Lomond & Argyll Advocacy Service (LAAS) discussing the organisation’s Rights and Recovery Project • Laura Freeman, Principle Educator and Lynne Bradford, Educational Lead from NHS Education for Scotland (NES) discussing resources for trauma informed training in substance use and mental health. • Frank MacDonald, Criminal Justice Lead from Kairos Community Trust on building an individual’s pathway to recovery

  3. Medication Assisted Treatment (MAT) Standards Webinar 4 - Collaboration: A Whole System Approach

    This session focused on collaboration including working across multiple partners and overcoming issues of data sharing and during it we heard from: • Stephanie Stewart, Senior Improvement Advisor, Transformation and Improvement in Drugs, Alcohol and Housing (TIDAH), Healthcare Improvement Scotland with a program update on the HIS MAT Standards work so far and a note on the incorporation of collaborative working. • John Thayers, Research and Quality Improvement Officer, Midlothian & East Lothian Drugs And Alcohol Partnership (MELDAP); Bob McConnell, Assistant Manager, Laura Fearn, Business Support Manager, Mid and East Lothian Drugs (MELD) discussing the Telephone Contact Service and Single Point of Entry. • Elyse Mackinnon, Winter Project Manager, Glasgow City Mission on the running of the Overnight Welcome Centre and Information Sharing with Multiple Partners.

  4. Medication Assisted Treatment (MAT) Standards Webinar 3 - Involvement for Improvement

    This webinar focused on the themes of lived/living experience involvement and experiential data collection and during it we heard from: • Suzanne Gallagher, SFAD, on the importance of involvement and family inclusive practice • Tracey Clusker, MIST/PHS, discussing experiential data collection A breakout session was also held with attendees to discuss both the challenges and solutions of experiential data collection.

  5. Rethinking Unscheduled Care (1)

    The complexity of the unscheduled care system and its multiple access points results in people being uncertain about how and where to seek help. In many cases people default to the emergency department or emergency services, leading to delays for service users and unsustainable challenges to service providers. Much of the work to date on improving the unscheduled care system has been described through the lens of the system and focused on existing services, rather than through the perspective of the person needing unscheduled or unexpected care – i.e. what they need as an individual in the moment when they experience a care or support need they had not planned for. In our publication, Rethinking unscheduled care: A design investigation into people's experiences and journey through unscheduled care, Healthcare Improvement Scotland’s Evidence and Evaluation for Improvement Team worked alongside partners in Healthcare Improvement Scotland, Scottish Government, NHS24, Scottish Ambulance Service and Police Scotland to explore insights directly from people who need (regardless of whether they get access to) unscheduled or urgent care services.