In August, we hosted the third Design Community of Practice event of 2023.
It was great to see so many there and also to welcome lots of new faces to the community.

Presentation: John Mortimer - A multi-functional approach to designing health and social care, using complexity based systemic design methods.

We were joined by John Mortimer, systems thinker and organisation designer,
who talked about what was learned in designing a person-centred health service within the NHS.

John is part of the growing number of practitioners who have recognised that the traditional ways of working are not fit for the complex times we face today.
He redesigns services and organisations that are responsive and utilise the full potential of those that work within them.

In his presentation, John talked about how he combined change and design methods and worked with a team of front line staff and a manager, to design the new ways of working.

View the presentation slides

The video recording is available here on You Tube.

Journey Mapping tool: visualising a person’s experience of a service

Mariana Monteiro from the HIS service design team joined us to talk about the reusable Journey Map package which has been created. 

Journey mapping helps you understand, record and share the experience of a person using your service.  By applying human centred methodology to the brief, we have provided teams with a set of guidelines and templates that can be used by people with different levels of journey mapping experience.

View the presentation slides

The video recording is available here on You Tube.

Journey Map webpage

Miro Journey Mapping templates

PowerPoint Journey Mapping templates:

More information about the Design Community of Practice can be found here