We were delighted to have the Design Community of Practice come together in-person for the first time at our Glasgow conference room.

We were joined by an impressive line up of speakers from healthcare and academia, including our first international speaker, who joined the event remotely.

We had the following presentations delivered in person:

Systemic Service Design for service transformation
Dr Alison Prendiville, Professor of Service Design, LCC University of the Arts London

Alison discussed service design's role in addressing societal challenges, delivering transformative change in contexts like local government and healthcare settings through systemic approaches. Her presentation was on understanding complexity for various stakeholders, its role in changing and reconfiguring systems, and how new systems can be brought into being through co-design.

Alison's bio

Presentation slides


What is Design’s role in contributing to the culture of care?

Dr. Chris Lim, Senior Lecturer Design and Making, Duncan of Jordanstone College of Art & Design (DJCAD)

Design as a practice, particularly design thinking, places an emphasis on human-centredness when designing a new product, service or business model. In this talk, Chris explored whether design could be considered as a ‘practice of care’ moving beyond the valuable design of things or systems that provide care.

Chris' bio

Presentation slides

Design for Complexity in Healthcare

Dr. Amal Al Sayegh, Consultant Psychiatrist, St John's Hospital, Livingston

Amal presented at a DCOP event in 2022, talking about complexity in healthcare, drawing on her experience and expertise as an NHS consultant psychiatrist. She revisited this topic, giving a brief framework on how we understand complexity and how design can help us figure out solutions that address complex problems.

Presentation slides

Mobilizing the power of lived experiences into health equity analysis (HEA) to improve health outcomes for all

We were then joined remotely by Dr. Ambreen Sayani, Scientist at the Women’s College Hospital, Toronto, Canada. Ambreen was joined by patient partner Alies Maybee and Anam Shahil-Feroz, Doctoral researcher, University of Toronto.

The team presented their project on Equity Mobilizing Partnerships in the Community (EMPaCT), an award-winning, spreadable and scalable participatory citizen engagement model that was co-created to centre the voices of diverse community members and build capacity for inclusive and impactful partnerships that promote health equity in Canada.

Ambreen's bio

Recording of presentation

Presentation slides - will be available here soon