The Design Community of Practice met for the final event of 2023 on 29 November.
Presentation - Implementing Service Design in Scottish Local Government
We were joined by Synnøve Frøiland, service designer at the Digital Office, who shared what she has learned from working towards implementing the Scottish Approach to Service Design (SAtSD) in local government.
Synnøve talked about the work that has been done so far and how they concluded that one solution does not fit all, due to the councils being at different stages of implementing service design. She explained why and how they are using the maturity matrix from the SAtSD to tailor support.
View the presentation slides
View the presentation recording
Resource package - Ethical Considerations for User Research and Service Design
HIS service designer advisor Chamithri Greru talked about a resource package which is being developed, comprising a range of tools, checklists and guidance. The community were split into breakout rooms to discuss the Trust cards from the package.
We will share the resource package with the community in due course and once finalised it will be available on the online resource.
View the Resource Package presentation slides