The New Models for Learning Disability Day Support Collaborative hosted a National Learning Event in September to further explore how a service design approach can support person-centred design of adult learning disability day services.
In this event we examined how user journey mapping can build empathy a better understanding of the experiences of people who access services.
We also hosted a presentation from South Ayrshire Health and Social Care Partnership on their League of Champions user-led group and how they supported the development of South Ayrshire learning disability strategy.
Participants and Collaborative teams highlighted:
- The importance of user involvement in designing service pathways
- The impact of using user journey mapping to capture and understand peoples experiences
- The role of user involvement in leading and developing meaningful strategy
You can download the flash report, slides from the session and the user journey map we explored:
You can find out more about our work from the New Models for Learning Disability Day Support Collaborative page.