We are seeking 2 freelance service designers for a 6 month piece of work

2 x 6 month posts, starting June 2023 Mental Health Substance Use Programme

Fee up to £35k for each post (Submission of timesheets will be required).
Work can be completed as full or part time and will in the main be carried out virtually.

Healthcare Improvement Scotland’s job is to encourage and support continuous improvement in healthcare practice. We provide the co-ordination and quality improvement expertise to help make improvements happen using:

  • our own evidence-based advice
  • guidance and standards
  • international evidence for improvement
  • information from our scrutiny work.

We work collaboratively with the staff of healthcare providers, partner organisations and the public, to drive improvements which can be sustained and measured.


The key objective of this commission is to provide service design support for the six pathfinder sites within the Mental Health and Substance Use  programme. In order to do this you will need to:

  • Gather information for service mapping and visualisation of the mental health
    and substance use services.
  • Create tools which will be used in co-design workshops with both service providers
    and people with lived and living experience.
  • Thematic analysis of the information gathered in the co-design workshops.

Scope of Service

Service design forms a vital role in the discovery and define stages of this programme.
Designing with, not for, is the basis of our approach. This means giving citizens, service staff and public sector organisations the opportunity to be involved in designing the services, and making them part of the design team.

The scope of this commission is to provide the service design support for the collaborative design within the discovery and define stages of the program.

The successful applicant would be expected to have a service design qualification.

Experience of working in health and care service design would be an advantage. 

Outputs and Milestones

  • Support for system visualisation, adapting the approach for the scope
    of the work in each location.
  • Tools for both virtual and face to face workshops.
  • Analysis of information gathered during the workshops.

Application process
Please send a CV and letter of application to elizabeth.brooks@nhs.scot by COB on Mon 22 May. Candidates shortlisted for interview, will be contacted shortly after this date.