The way people experience health and care is an important component in delivering quality support and care services.  Evidence suggests that a focus on person-centred care can result in improvements in health behaviours, and health and wellbeing outcomes.

Person-centred care supports people to develop the knowledge, skills and confidence they need to more effectively make informed decisions and be involved in their own health and care. It ensures that care is personalised, co-ordinated and enabling so that people can make choices, manage their own health and live independent lives, where possible.

Service Description

Person-centred care is delivered when health and social care professionals work together with people who use services, tailoring them to the needs of the individual and what matters to them. This programme works with organisations across health and social care to make sure that what matters to people and co-production is at the heart of how health and care services are designed, delivered and improved.  It supports person-centred design of new and existing national improvement programmes,  and connects the health and social care community and the public with best person centred care practice.


This programme is currently testing new approaches to collecting and acting on care experience feedback with NHS Ayrshire & Arran, NHS Greater Glasgow and Clyde, NHS Lanarkshire, NHS Tayside and NHS Western Isles. The programme has also begun to work with North Lanarkshire Health and Social Care Partnership to test the improvement of services using experience based co design. We are currently focusing on testing different approaches and, thereafter, we will focus on implementation and spread. If your organisation is interested in joining this group or finding out more, please contact us.


NHS boards and Health and Social Care Partnerships

Benefits of programme

A systematic review in 2013 showed overall positive associations between patient/care experience, safety and clinical effectiveness. The implication is that by including a focus on improving care experience in our improvement work this will support improvements in safety and clinical effectiveness.

A systemic review of evidence on the links between patient experience and clinical safety and effectiveness – Doyle C, Lennox L, Bell D – BMJ Open 2013


Diane Graham