Maximising Service Capacity and Capability Change Package


Safely remobilising and delivering elective care services during COVID-19, requires teams to think differently about:  

  • how to use capacity differently to safely meet the needs of service users
  • how to ensure that staff are kept informed and supported, and
  • how to integrate technology and digital innovation safely and sustainably.

Services across Scotland, and the world, have been testing local innovations to meet the demands of COVID-19. Learning from these local innovations has been captured and shared through the Access Learning System. All of this learning has been translated into this change package, including a driver diagram which describes a high level theory of change.

Using this change package

The change package has been developed to align to the quality improvement journey. To start your own improvement journey using QI, follow each stage in order: