Balancing demand and capacity

Below are the change ideas that can be tested to enable services to balance their demand and their capacity. To ensure they can offer care sustainably during COVID-19, elective care services will need to reassess their capacity and capability as they adjust to new circumstances.

  • Appointment demand
  • Sustainable patient engagement (including appointments)
  • Understanding capacity
  • Understanding physical capacity
  • Understanding your demand
  • Sustainable approaches to meeting demand
  • Use of technology to balance demand and capacity