Capturing patient wellbeing and experience virtually

In order to monitor the wellbeing of cancer patients whose surgeries have been delayed, NHS Greater Glasgow and Clyde are extending the online use of patient-reported outcome measurements (PROMS) and patient-reported experience measurements (PREMS) across multiple cancer services. This was previously piloted by the Gynaecological Cancer Services. It has helped to inform team prioritisation decisions and the identification of patients needing urgent clinical review. Find out more in our learning summary.


Listening to service users to better understand your system 

NHS Grampian’s dermatology and plastics team used NHS Near Me to virtually interview patients on the Urgent Suspected Cancer pathway about their experiences with the service, what they felt had gone well, and what could be improved. This enabled the team to better understand their system and prioritise future improvement work. Read more about the interview process in this case study. The team also shared their recommendations for others considering virtual patient interviews, which can be found in this guide.