Lesson 6 - Networking

'There’s nothing better than a good friend, except a good friend with chocolate’

Quality Improvement Skills: relationship building and networking.

Children are great at making friends. They know the value of caring, sharing, trust and respect.

Like adults, children reject people who they perceive to be aggressive, disruptive, domineering or dishonest (Carlson et al 1984).

As quality improvement becomes more complex, QI leaders increasingly rely on their interpersonal and relational skills to bring about the changes involved. A study by the Health Foundation (Health Foundation 2011) indicates that interpersonal behaviours, focusing on the quality of relationships between people in the system, are one of the most important skills in how healthcare leaders bring about improvement. Developing, maintaining and using alliances are at the heart of quality improvement. QI leaders who are skilled in relationship building have access to people, information and resources to help solve problems and create opportunities. It will be important for the future that engagement and relationship behaviours are effectively embedded into leadership development activities alongside the more technical QI skills.

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